Chaos Audio Terms and Conditions

Version 2.0. Effective August 20, 2026.

IMPORTANT — PLEASE READ SECTION 19 CAREFULLY. It contains an agreement to resolve disputes through binding individual arbitration instead of in court, and it includes a waiver of class action and jury trial rights. You have 30 days from first accepting these Terms to opt out of the arbitration agreement, as described in Section 19.9.

These Terms and Conditions (the "Terms") are a binding agreement between you and Chaos Audio LLC, a Florida limited liability company ("Chaos Audio," "we," "us," or "our"). They govern your access to and use of chaosaudio.com, build.chaosaudio.com, the Chaos Audio mobile application, the software and firmware that runs on Chaos Audio hardware, the Stratus Update Tool and plugin installers, the AI FX Builder, the Tone Shop marketplace, our newsletter and support center, and our purchase and sale of products through any of them (together, the "Services").

By accessing or using the Services, or by purchasing any product from us, you agree to these Terms. If you do not agree, do not use the Services.

1. About These Terms

1.1 Other agreements that apply

The following documents apply alongside these Terms and are incorporated by reference:

Privacy Policy. at chaosaudio.com/pages/privacy-policy, which describes how we handle personal information. If it conflicts with these Terms on the collection, use, or processing of personal information, the Privacy Policy controls.

Chaos Audio Limited Warranty. which governs hardware warranty coverage.

Returns, Exchanges, and Cancellations Policy. published in our support center, which governs returns and restocking.

Developer Distribution Agreement. at build.chaosaudio.com/developer-agreement, which governs participation in the Tone Shop marketplace as a developer. If it conflicts with these Terms on developer distribution matters, that agreement controls.

If any other document conflicts with these Terms and does not state which controls, these Terms control.

1.2 Changes to these Terms

We may update these Terms. If we make material changes, we will notify you by email at the address associated with your account, or by a prominent notice in the Services, at least 30 days before the changes take effect, except where a shorter period is required by law or necessary to address a security or legal issue. Changes do not apply retroactively to disputes that arose before the effective date. Your continued use of the Services after the effective date means you accept the updated Terms. If you do not accept them, stop using the Services and you may close your account.

Changes to Section 19 (Dispute Resolution) will not apply to any dispute of which we had actual notice before the change took effect.

1.3 Eligibility

You must be at least 13 years old to create a Chaos Audio account or use the Services. If you are between 13 and 17, you may use the Services only with the involvement and permission of a parent or guardian, and that parent or guardian must read and agree to these Terms on your behalf. You must be at least 18 years old, or the age of majority where you live, to make a purchase or enter into a subscription.

The Services are not directed to or available in any jurisdiction where offering them would be contrary to law. You are responsible for compliance with local law if you access the Services from outside the United States.

2. Your Account

2.1 Creating an account

Some features require a Chaos Audio account. You agree to provide accurate and complete information and to keep it current. One account per person unless we agree otherwise. You may not sell, transfer, or share your account.

2.2 Account security

You are responsible for keeping your credentials confidential and for activity that occurs under your account. Notify us at support@chaosaudio.com immediately if you believe your account has been accessed without authorization.

2.3 Biometric sign-in

Our mobile application lets you use fingerprint or face recognition to sign in instead of typing your password. That check is performed entirely by your device and its secure hardware, which tells our application only whether the check succeeded. We do not receive, process, or store any biometric information.

2.4 Closing your account

You may close your account at any time by contacting support@chaosaudio.com. Closing your account ends your access to digital products, presets, and Build credits associated with it. We are not required to retain or restore that content after closure, and unused Build credits are forfeited without refund except where refund is required by law.

3. License to Use the Services

3.1 License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your own personal, non-commercial purposes. Using Chaos Audio hardware and software to create, record, perform, or release music — including commercially — is a permitted personal use and is not restricted by this Section.

3.2 Restrictions

You may not:

• license, sell, rent, lease, transfer, assign, or commercially exploit the Services or any content in them, except as expressly permitted;
• modify, create derivative works from, disassemble, decompile, or reverse-engineer any part of the Services or our firmware, except to the extent that restriction is prohibited by applicable law;
• access the Services in order to build a competing product or service, or to extract, replicate, or reconstruct our models, model weights, or training data;
• circumvent, disable, or interfere with security or licensing features, including any measure that limits use or copying of digital products;
• use automated means — bots, scrapers, spiders, or scripts — to access, collect data from, or create accounts on the Services, except for standard search engine indexing;
• interfere with or place undue burden on the Services or the networks supporting them;
• impersonate another person, or use another user’s account or username;
• upload or transmit malicious code, or material designed to collect information covertly;

use the Services to harass, abuse, threaten, or harm another person, including our staff; or

use the Services in violation of any applicable law or regulation.

3.3 Changes to the Services

We may modify, suspend, or discontinue any part of the Services at any time. Where a change would materially and adversely affect a paid product or subscription you have already purchased, we will give reasonable advance notice and, where appropriate, a pro-rated refund.

3.4 Ownership

All intellectual property rights in the Services and their content belong to Chaos Audio or its licensors. These Terms transfer no ownership to you except the limited license in Section 3.1. All rights not expressly granted are reserved. "Chaos Audio," "Stratus," "Nimbus," "Tone Shop," and our logos are our trademarks and may not be used without our written permission.

3.5 Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, non-exclusive, fully paid, royalty-free license to use it freely, in any manner and for any purpose, without attribution or compensation. Please do not send us feedback you consider confidential or proprietary.

4. User Content

4.1 What this covers

The Services may let you create, upload, post, or transmit content — including audio, recordings, impulse responses, neural amp models, presets, effect configurations, images, comments, reviews, forum and Discord messages, and support communications (together, "User Content"). You are solely responsible for your User Content.

4.2 Your license to us

You retain ownership of your User Content. By making User Content available through the Services, you grant Chaos Audio a non-exclusive, worldwide, royalty-free, fully paid, transferable, and sublicensable license to host, store, cache, reproduce, adapt, reformat, transcode, publish, publicly display, publicly perform, and distribute that User Content, in any media now known or later developed, solely for the purposes of operating, providing, securing, improving, and promoting the Services.

This license lasts for as long as you keep the User Content in the Services, and for a commercially reasonable period afterward to allow for removal from backups and caches. It ends when you delete the User Content, except for copies already shared with or downloaded by other users, copies in backups pending deletion, and copies we must retain by law.

Content you post in public areas — including reviews, forums, and our Discord server — may be seen, copied, and redistributed by others, and we cannot control or reverse that.

4.3 What we do not take

For the avoidance of doubt: audio you upload to the AI FX Builder, including recordings, impulse responses, neural amp models, and tone captures, is not used to train or fine-tune any machine learning model. See Section 8.9 for the separate and narrower license that applies to AI FX Builder prompts, generation records, and feedback.

4.4 Your representations

By making User Content available, you represent and warrant that:

• you own it or have all rights, licenses, consents, and permissions necessary to grant the license in Section 4.2;
• it does not infringe or misappropriate anyone’s copyright, trademark, patent, trade secret, moral rights, publicity rights, or privacy rights, including rights in amplifier, pedal, and brand names and trade dress;
• you have permission from every identifiable person appearing in it;
• it is not unlawful, defamatory, obscene, harassing, or hateful, and does not sexualize or endanger minors;
• it is not unsolicited advertising, spam, or a solicitation scheme; and
• it contains no malicious code.

4.5 Moderation

We may, but are not obligated to, review User Content. We may remove, restrict, or refuse User Content that we reasonably believe violates these Terms or the law, or that creates risk to us or our users. Where practicable we will tell you why. We are not responsible for User Content posted by others.

5. Reviews and Customer Feedback

You are free to publish honest reviews of our products and services, including negative ones, anywhere you choose. Nothing in these Terms restricts your ability to review our products, and we will not penalize you, charge you, or take any action against you for a review. Any provision that purported to do so is void.

Where we host reviews, we ask that you have firsthand experience with the product, that you not include unlawful, hateful, or harassing content, that you not post content that infringes someone else’s rights, and that you disclose any material connection you have to us, such as receiving a free product, as required by law. We may remove a review that violates those standards or the law. We do not remove, suppress, reorder, or edit reviews because they are unfavorable, and we do not offer compensation in exchange for a particular rating or sentiment.

6. Purchases of Hardware and Physical Products

6.1 Orders

An order you place is an offer to buy. We accept it when we ship the product, and no contract exists until then. We may refuse or cancel any order, in whole or in part, including for suspected fraud, ordering errors, product unavailability, pricing errors, quantity limits, or restrictions on shipment to your location. If we cancel an order after you have been charged, we will refund the amount charged.

6.2 Pricing and errors

Prices are shown in the currency selected at checkout and exclude shipping, duties, and taxes unless stated. Despite our efforts, products may occasionally be listed at an incorrect price or with an incorrect description. If a product’s correct price is higher than the listed price, we may cancel the order and refund you in full, or contact you to ask whether you want to proceed at the correct price. We are not obligated to sell at an incorrect price.

6.3 Payment

Payments on chaosaudio.com are processed by Shopify Payments, including Shop Pay, Apple Pay, and Google Pay where offered. Payments in the Chaos Audio mobile application and on build.chaosaudio.com are processed by Stripe. By providing payment details you represent that you are authorized to use the payment method and you authorize us and our processors to charge it for the total amount of your order, including taxes and shipping. Sales tax is calculated at checkout where applicable.

6.4 Shipping, title, and risk of loss

Delivery dates are estimates only and are not guaranteed. Title and risk of loss pass to you when we deliver the product to the carrier. If a product arrives damaged or defective, contact support@chaosaudio.com within 7 days of delivery with photos or video and we will troubleshoot and, if confirmed, arrange repair or replacement at our discretion.

6.5 International orders

For orders shipped outside the United States, you are the importer of record and are responsible for all duties, import taxes, customs fees, and compliance with local law. Those amounts are not included in the price you pay us and are not refundable by us. You agree not to export, re-export, or transfer any product or software obtained from us in violation of U.S. export control or sanctions laws, and you represent that you are not located in a comprehensively sanctioned jurisdiction and are not on any U.S. government restricted-party list.

6.6 Returns, exchanges, and cancellations

We offer 30-day returns on eligible items purchased directly from chaosaudio.com, subject to the eligibility rules, tiered restocking fees, and refund timelines set out in our Returns, Exchanges, and Cancellations Policy in the support center, which is incorporated into these Terms. Products purchased from dealers or resale marketplaces must be returned through the seller you bought from.

Restocking fees apply and vary by the condition of the returned item and whether the order was domestic or international. Original shipping charges are not refundable unless the return results from our error, and return shipping is your responsibility unless we confirm a defect on arrival. Please read the policy before requesting a return.

6.7 Warranty

Chaos Audio hardware is covered by the Chaos Audio Limited Warranty, which is provided with these Terms and available on request and in our support center. The Limited Warranty is the only warranty we provide on hardware. Section 16 (Disclaimers) applies to everything else.

7. Digital Products and Licenses

7.1 Licensed, not sold

Digital products — including effects, amp models, impulse responses, presets, plugins, and other downloadable content purchased through chaosaudio.com, the mobile application, or the Tone Shop — are licensed to you, not sold. Subject to your compliance with these Terms and payment in full, you receive a personal, non-exclusive, non-transferable, revocable license to install and use them on Chaos Audio hardware and software associated with your account, and, where the product is offered in plugin format, on computers you own or control.

7.2 Restrictions

You may not resell, redistribute, sublicense, share, gift, or transfer digital products or your license to them, to another Chaos Audio account or to any third party. You may not extract, repackage, or redistribute the underlying models, samples, or code. Attempting to transfer digital purchases between accounts is a breach of these Terms and may result in revocation of the affected licenses and suspension of your account.

7.3 Availability

We aim to keep purchased digital products available in your account, and a product being delisted from sale does not ordinarily remove your access to it. However, we may need to remove or disable a product where required by law, court order, an intellectual property complaint, or a genuine security concern, or where a licensor’s rights end. Where we do so and you paid for the product, we will offer a refund or credit unless the removal results from your breach.

7.4 Refunds on digital products

Software and digital products may be refunded within 14 days of purchase. This applies to software, plugins, and bundles purchased on chaosaudio.com, digital products purchased in the Chaos Audio mobile application, effects and content purchased from independent developers through the Tone Shop, and Build packs purchased for the AI FX Builder. To request a refund, email support@chaosaudio.com within the 14-day window.

Where a refund relates to Build credits, we may reduce the refund in proportion to credits already used, because a credit is consumed when a generation runs and cannot be recovered. Where a refund is issued for any digital product, the license to that product is revoked, and you must stop using it and delete any copies in your possession.

Subscription payments are handled under Section 8.5 rather than this Section: you may cancel at any time and keep access through the end of the paid period, and we do not provide partial-period refunds except where required by law. Purchases made through the Apple App Store or Google Play are subject to those platforms’ refund processes, which we do not administer. Refund rights required by applicable consumer law are not affected by this Section.

8. AI FX Builder

8.1 What it is

The AI FX Builder generates and modifies audio effects based on instructions, audio, and models you provide. It uses machine learning models, currently including Google’s Gemini models accessed through Google Cloud’s Vertex AI.

8.2 Build credits

Generations consume Build credits. Credits work as follows:

Free monthly credits

• How you get it: 30 credits each month on the free plan, no payment method required
• Expiration: Expire at the end of the month. They do not roll over.

Subscription credits

• How you get it: Included with a paid plan, in addition to the 30 free monthly credits
• Expiration: Roll over for up to two additional months, then expire.

Build packs

• How you get it: Purchased as a one-time pack
• Expiration: Do not expire.

Credits are consumed in the order that expires soonest. Credits have no cash value, are not transferable between accounts, and are not redeemable for cash except where required by law. Expired credits are not restored. If you cancel a paid plan, subscription credits already in your balance remain subject to the rollover limit above. Build packs may be refunded within 14 days of purchase as described in Section 7.4.

8.3 Free trial

Paid plans may include a 7-day free trial. Unless you cancel before the trial ends, the trial automatically converts to a paid subscription and we will charge the payment method on file at the then-current price for your selected plan. You may cancel at any time during the trial and you will not be charged. One trial per person.

8.4 Subscriptions and automatic renewal

Paid AI FX Builder plans are subscriptions that renew automatically. When you subscribe, we will disclose the subscription price, the billing frequency, the length of any free trial, and how to cancel, and we will send you an acknowledgment of those terms after you subscribe.

Your subscription continues and renews at the then-current price for successive billing periods until you cancel. We will charge your payment method at the start of each billing period. If a charge fails, we may retry it and may suspend access to paid features until payment succeeds.

8.5 How to cancel

You can cancel at any time, without contacting anyone and without giving a reason, from your account settings at build.chaosaudio.com or under "Account" in the Chaos Audio mobile application. Cancellation takes effect at the end of the current billing period. You keep access to paid features until then. We do not provide partial-period refunds except where required by law.

If you would prefer to cancel by email, write to support@chaosaudio.com and we will process it.

8.6 Price changes

We may change subscription prices. We will give you at least 30 days’ notice by email before an increase takes effect, and the new price will apply from your next billing period after the notice period. If you do not accept the new price, you may cancel before it takes effect.

8.7 Your inputs

You are responsible for the audio, models, prompts, and other material you submit to the AI FX Builder, and you represent that you have the rights necessary to submit it. Prompts and written feedback are free-text fields; please do not include your name, contact details, or other personal information in them.

8.8 Ownership of generated output

As between you and Chaos Audio, you own the effect code and other output generated from your prompts, and you may use it for any lawful purpose, including commercially, and including releasing music made with it.

You should understand two things about that ownership. First, material generated by an artificial intelligence system without sufficient human authorship may not be protectable by copyright in the United States or in other jurisdictions, and nothing in these Terms creates rights that the law does not otherwise recognize. Second, your ownership is not exclusive in effect: the same or similar output may be generated for other users from similar prompts, and we and other users are free to generate, own, and use that output. We do not warrant that any output is original, unique, or free of third-party rights.

8.9 License to Chaos Audio for model training and product development

You grant Chaos Audio a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid, transferable, and sublicensable license to use, reproduce, store, modify, adapt, and create derivative works from the following, for the purposes of operating, securing, evaluating, and improving the Services, training and fine-tuning our machine learning models, and developing new products and features:

the prompts and instructions you enter into the AI FX Builder;

the number of iterations required to reach a working result;

intermediate error states and the corrections applied to them, including error codes returned by a failed generation and the changes made in a later attempt;

the effect code produced by a generation, including final output; and

your ratings of generated results and any written feedback you submit with them.

This license does not extend to audio, recordings, impulse responses, neural amp models, or tone captures you upload, which we do not use to train or fine-tune any model. It does not transfer ownership of your output to us, and it does not limit your own use of your output under Section 8.8.

You may ask us to exclude your prompts, generation records, and feedback from model training by emailing support@chaosaudio.com. Opting out does not affect models already trained, and does not affect our use of this information to operate, debug, secure, and support the Services.

8.10 Acceptable use of AI features

You may not use the AI FX Builder to attempt to extract, reconstruct, or reverse-engineer our models, model weights, or training data; to circumvent usage limits or credit accounting; to submit prompts designed to manipulate the system into producing content that violates these Terms; to generate content that infringes third-party rights; or to build a competing machine learning product. We may suspend access to AI features for conduct of this kind.

8.11 AI disclaimers

AI output can be wrong, unstable, or unsuitable for your purpose. Generated effects may produce unexpected audio behavior, including loud or distorted output. Always test generated effects at low volume before performance or recording, and do not rely on them in circumstances where failure could cause harm to hearing, equipment, or a live performance. AI features are provided as described in Section 16.

9. Tone Shop Marketplace

9.1 Our role

The Tone Shop is a marketplace where independent developers publish effects, neural amp models, impulse responses, and related content. Chaos Audio is the merchant of record for marketplace sales and is responsible for collecting and remitting applicable sales tax and similar transaction taxes.

9.2 Third-party content

Independent developers create and own the content they publish. We review submissions before publication, but our review is not an endorsement, warranty, or certification of any effect, and we do not guarantee that third-party content will work as described, will be compatible with your setup, or will be free of defects. Your license to use a developer’s effect is granted through us under Section 7, unless the developer supplies its own end-user license terms that we have approved, in which case those terms apply to that effect.

9.3 Support and refunds

We provide marketplace-level support for accounts, purchases, delivery, and refunds. Developers are responsible for technical support for the functionality and sound of their own effects. Where you contact us about a problem with a developer’s effect, we may forward your report, including the information you provide in it, to that developer so they can help you. Developers may use that information only to provide support.

Marketplace purchases may be refunded within 14 days as described in Section 7.4. When a purchase is refunded or charged back, the license to that content is revoked.

9.4 Becoming a developer

If you want to publish and sell through the Tone Shop, the Chaos Audio Developer Distribution Agreement at build.chaosaudio.com/developer-agreement governs that relationship. You must be at least 18 years old to participate.

10. Third-Party Services and Integrations

10.1 TONE3000

You may link a TONE3000 account so that you can browse TONE3000 and select neural amp models and impulse responses to save to your Chaos Audio account and run on your hardware. Linking is completed through TONE3000’s own authorization process, and your use of TONE3000 is governed by its terms and privacy policy. We do not control TONE3000 and are not responsible for its content, availability, or practices. You can disconnect the integration at any time from your account settings.

10.2 Community platforms

Our Discord server, social media pages, and support center are operated on third-party platforms and are subject to those platforms’ terms in addition to these Terms. Conduct in our community spaces is subject to Section 3.2 and Section 4.

10.3 Other third-party services

The Services may link to or integrate with other third-party websites, services, or content. We do not control, endorse, or take responsibility for them. You use them at your own risk and subject to their own terms and privacy practices.

10.4 Other users

Your interactions with other users are solely between you and them. We are not responsible for any loss or harm resulting from those interactions, and while we may get involved in disputes between users, we have no obligation to.

11. Mobile Application

11.1 License

We grant you a revocable, non-exclusive, non-transferable, limited license to install and use the Chaos Audio mobile application on devices you own or control, in accordance with these Terms and the usage rules of the applicable app store. You may not decompile, reverse-engineer, or create derivative works from the application except where that restriction is prohibited by law; make it available to multiple users simultaneously over a network; or use it to develop a competing product.

11.2 App store terms

If you obtain the application from the Apple App Store or Google Play (each an "App Distributor"), you acknowledge that: these Terms are between you and Chaos Audio, not the App Distributor; we, not the App Distributor, are responsible for the application and for any maintenance and support; if the application fails to conform to any applicable warranty, you may notify the App Distributor, which may refund the purchase price you paid for the application, if any, and which has no other warranty obligation; we, not the App Distributor, are responsible for addressing any claim that the application infringes third-party intellectual property rights; you represent that you are not located in a comprehensively sanctioned jurisdiction and are not on any U.S. government restricted-party list; you will comply with applicable third-party terms when using the application; and the App Distributors are third-party beneficiaries of this Section and may enforce it against you.

11.3 Purchases in the application

Purchases made in the Chaos Audio mobile application are processed by Stripe under Section 6.3, and are governed by Section 7 and Section 8. Refunds for those purchases are handled by us, not by the App Distributor.

11.4 Push notifications and device permissions

If you enable push notifications, we may send you both general and personalized notifications. You can turn them off at any time in your device settings. The application requests access to files so that you can import and export audio and presets, and to Bluetooth so that it can connect to your hardware. On older versions of Android, the operating system requires an application to hold location permission in order to scan for Bluetooth devices; where that permission is requested for that reason, we do not use it to determine or track your location.

12. Text Message Program

If you opt in to receive text messages from Chaos Audio, you consent to receive recurring automated marketing and promotional text messages at the mobile number you provide. Consent is not a condition of any purchase. Message frequency varies; we typically send 2 to 6 marketing messages per month, and this may increase during promotional periods. Message and data rates may apply, and carriers are not liable for delayed or undelivered messages.

You may opt out at any time by replying STOP to any message. You will receive a single confirmation message and no further marketing texts. For help, reply HELP or email support@chaosaudio.com. Marketing and transactional messages are separate programs with separate consent, and opting out of one does not opt you out of the other. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, as described in our Privacy Policy.

13. Privacy

Your use of the Services is governed by our Privacy Policy at chaosaudio.com/pages/privacy-policy, which is incorporated into these Terms. It describes what personal information we collect, how we use it, when we share it, the cookies and tracking technologies we use, and the rights available to you. The Services are hosted in the United States, and your information will be processed there.

14. Copyright and DMCA Policy

14.1 Notifications of claimed infringement

We respect intellectual property rights. If you believe material available on or through the Services infringes a copyright you own or control, send a written notice to our Designated Copyright Agent, who is registered with the United States Copyright Office. Your notice must include the elements required by 17 U.S.C. §512(c)(3):

a physical or electronic signature of a person authorized to act for the owner of the exclusive right allegedly infringed;

identification of the copyrighted work claimed to be infringed, or a representative list if multiple works are covered;

identification of the material claimed to be infringing, with information reasonably sufficient to let us locate it;

your contact information, including address, telephone number, and email address;

a statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and

a statement that the information in the notice is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the owner.

On receiving a valid notice, we will promptly remove or disable access to the identified material and notify the person who posted it, providing them a copy of the notice. Where the material is content distributed through the Tone Shop, removal may include revoking delivery of that content to accounts that received it, where required by law.

Under 17 U.S.C. §512(f), a person who knowingly materially misrepresents that material is infringing, or that material was removed by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees, incurred by the alleged infringer, the copyright owner or its licensee, or Chaos Audio. If you are unsure whether material infringes your copyright, consult an attorney before sending a notice.

14.2 Counter-notification

If your material was removed as a result of mistake or misidentification, you may send our Designated Copyright Agent a counter-notification containing: identification of the material and the location where it appeared before removal; a statement under penalty of perjury that you have a good faith belief the material was removed by mistake or misidentification; your name, address, and telephone number; a statement that you consent to the jurisdiction of the federal district court for the district where you live, or, if you are outside the United States, for any judicial district in which we may be found, and that you will accept service of process from the party that filed the original notice; and your physical or electronic signature.

If we receive a valid counter-notification, we may restore the material in 10 to 14 business days unless the original complaining party notifies us that it has filed a court action seeking to restrain the allegedly infringing activity. Knowingly materially misrepresenting that material was removed by mistake may result in liability, and a false counter-notification made under penalty of perjury constitutes perjury.

14.3 Designated Copyright Agent

Our Designated Copyright Agent is registered with the United States Copyright Office:

Landon McCoy, Designated Copyright Agent

Chaos Audio LLC, 7543 Holley Circle, Panama City Beach, Florida 32408, United States

Telephone: +1 (850) 290-2033

Email: dmca@chaosaudio.com

14.4 Repeat infringer policy

It is our policy, in appropriate circumstances and at our discretion, to disable or terminate the accounts of users, developers, subscribers, and account holders who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others. This policy applies across all of the Services, not only the Tone Shop, and this Section serves as notice of it to all users and account holders.

We maintain a record of the notices we receive, and we count a notice against an account where the notice is valid and is not withdrawn or successfully resolved by counter-notification. An account that accumulates repeated valid notices may be suspended or terminated, and content associated with it may be removed from the Services and from the marketplace. We may terminate an account immediately in a case of clear or egregious infringement. Developers who are repeat infringers lose marketplace access.

14.5 Trademark and other intellectual property complaints

The DMCA process above covers copyright only. If you believe a listing, effect name, description, or artwork misuses your trademark or trade dress — including the name or trade dress of an amplifier or pedal — email dmca@chaosaudio.com with the mark at issue, its registration number if it has one, and a link to the listing. We review trademark complaints under our content rules rather than under the DMCA process, and our developer content rules prohibit the use of third-party trademarks, brand names, and trade dress in listings.

15. Term and Termination

These Terms remain in effect while you use the Services. You may stop using the Services at any time and may close your account under Section 2.4.

We may suspend or terminate your access to the Services, or delete your account, if you materially breach these Terms, if we are required to do so by law, or if continuing to provide the Services to you would create legal or security risk. Except where immediate action is necessary, we will give you notice and, where the breach is capable of being cured, a reasonable opportunity to cure it.

If we terminate your account for breach, you may not create a new account under your name, a different name, or the name of a third party. Termination does not entitle you to a refund of amounts already paid except where required by law or by Section 3.3 or Section 7.3.

Sections 3.2, 3.4, 3.5, 4.2, 5, 7, 8.8, 8.9, 14, 15, 16, 17, 18, 19, 20, and 21 survive termination.

16. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN THE CHAOS AUDIO LIMITED WARRANTY, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS AND CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE AND OUR SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF HARMFUL CODE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY CONTENT OR AI OUTPUT WILL BE ACCURATE, ORIGINAL, RELIABLE, OR FIT FOR YOUR PURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to you. Where implied warranties cannot be excluded, they are limited to the shortest period permitted by law. This Section does not limit warranty rights you have under the Chaos Audio Limited Warranty or under applicable consumer protection law.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHAOS AUDIO AND ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOST PRESETS OR GENERATED CONTENT, LOSS OF GOODWILL, OR COSTS OF SUBSTITUTE PRODUCTS, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS, AND (B) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE EXISTENCE OF MULTIPLE CLAIMS DOES NOT INCREASE THIS LIMIT.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any liability that cannot be limited or excluded under applicable law, or for our obligations under the Chaos Audio Limited Warranty. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of these limitations may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless Chaos Audio and its members, officers, employees, and agents from any third-party claim, and resulting damages, judgments, settlements, and reasonable attorneys’ fees, arising out of your User Content, your use of the Services, your breach of these Terms, or your violation of applicable law or third-party rights. We may assume exclusive control of the defense of any claim subject to this Section at your expense, and you agree to cooperate. You may not settle any claim that imposes an obligation on us without our written consent. We will make reasonable efforts to notify you of any such claim.

19. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND YOUR RIGHT TO A JURY TRIAL, AND IT LIMITS YOUR ABILITY TO PARTICIPATE IN A CLASS ACTION.

19.1 Scope

Except as described below, you and Chaos Audio agree to resolve all disputes arising out of or relating to the Services, our products, or these Terms through binding individual arbitration rather than in court. This agreement applies to all claims, including claims that arose before you accepted these Terms. Two exceptions: either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive or other equitable relief in court to protect intellectual property rights.

19.2 Informal resolution first

Before starting arbitration, the party raising the dispute must send a written Informal Notice describing the dispute and the relief sought. Notices to us go to support@chaosaudio.com or to Chaos Audio LLC, 7543 Holley Circle, Panama City Beach, Florida 32408. Notices to you go to the email address on your account. Within 45 days of the notice, the parties will confer by phone or video in good faith to try to resolve the dispute. If it is not resolved within 60 days of the notice, either party may begin arbitration. This informal process is a condition precedent to arbitration, and the applicable limitations period is tolled while it runs.

19.3 Arbitration rules and forum

Arbitration will be administered by JAMS under its rules then in effect. Claims under US$250,000, excluding fees and interest, will use the JAMS Streamlined Arbitration Rules; larger claims will use the JAMS Comprehensive Arbitration Rules. The rules are available at jamsadr.com. Unless the parties agree otherwise, arbitration will be conducted in the county where you live, or by telephone or video conference if you prefer. Arbitration materials and the proceedings are confidential. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

19.4 Starting arbitration

An arbitration demand must include your contact information and account email, a description of the claim and the facts supporting it, the relief sought and a good-faith estimate of damages, confirmation that the informal process in Section 19.2 was completed, and proof of payment of any required filing fee.

19.5 Arbitration fees

JAMS rules govern the payment of filing, administrative, and arbitrator fees, including any provisions that require us to pay a greater share of those fees in consumer arbitrations. If the arbitrator finds your claim was not frivolous, we will not seek our attorneys’ fees or costs from you.

19.6 Authority of the arbitrator

The arbitrator has authority to resolve all arbitrable disputes, including questions about the scope and enforceability of this arbitration agreement, except that a court, not the arbitrator, will decide challenges to the class action waiver in Section 19.7, disputes about arbitration fees, whether a condition precedent to arbitration has been satisfied, and which version of these Terms applies. The arbitrator may award the same relief a court could, but only on an individual basis. The award is final and binding, and judgment on it may be entered in any court of competent jurisdiction.

19.7 Class action and jury trial waiver

YOU AND CHAOS AUDIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING. BY AGREEING TO ARBITRATION, YOU AND CHAOS AUDIO WAIVE THE RIGHT TO A TRIAL BY JUDGE OR JURY FOR ALL COVERED CLAIMS. If this paragraph is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in court, and the remainder will proceed in arbitration.

19.8 Batch arbitration

If 100 or more substantially similar arbitration demands are filed against us within a 30-day period by the same law firm or coordinated group, JAMS will batch them into groups of up to 100, appoint one arbitrator per batch, and treat each batch as a single case for fee purposes. The parties will cooperate in good faith with batching.

19.9 Your right to opt out

You may opt out of this arbitration agreement and the class action waiver within 30 days of first accepting these Terms. To opt out, send written notice to support@chaosaudio.com with the subject line "Arbitration Opt-Out," or by mail to Chaos Audio LLC, 7543 Holley Circle, Panama City Beach, Florida 32408. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms, and we will not retaliate against you for opting out.

19.10 Time limit and severability

• Any claim relating to the Services must be brought within two years after the cause of action arises, except where a longer period is required by law. If any part of this Section 19 is found invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder of Section 19 will remain in effect, except as provided in Section 19.7.

20. State-Specific Notices

This Section applies only to users subject to the laws of the states identified. Where a provision here conflicts with another provision of these Terms, this Section controls for users subject to that state’s laws.

20.1 California

Under California Civil Code Section 1789.3, California users are entitled to the following notice. The provider of the Services is Chaos Audio LLC, 7543 Holley Circle, Panama City Beach, Florida 32408. Prices of products and services are posted at chaosaudio.com and build.chaosaudio.com. To file a complaint about the Services, or to receive further information about their use, write to us at the address above or email support@chaosaudio.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Boulevard, Suite N-112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

California residents may also have rights under the California Consumer Privacy Act, including the right to know, delete, and correct personal information and to opt out of its sale or sharing. See our Privacy Policy.

California subscribers may cancel a subscription as described in Section 8.5, using the same method by which they subscribed.

20.2 Colorado, Connecticut, and Virginia

Residents of Colorado, Connecticut, and Virginia may have rights under the Colorado Privacy Act, the Connecticut Data Privacy Act, and the Virginia Consumer Data Protection Act respectively, including rights of access, correction, deletion, and portability, and the right to opt out of targeted advertising, the sale of personal data, and certain profiling. See our Privacy Policy.

20.3 Nevada

Nevada residents have the right under Nevada Revised Statutes Chapter 603A to direct us not to sell certain information we have collected about them. We do not engage in such sales. To submit a request, email support@chaosaudio.com.

20.4 Texas and other states

Residents of Texas and of other states with comprehensive consumer privacy laws, including Oregon, Montana, Utah, Iowa, Tennessee, Delaware, New Hampshire, New Jersey, and Nebraska, may have rights under those laws. We describe the rights we provide, and how to exercise them, in our Privacy Policy.

21. General

21.1 Governing law and venue

These Terms and any dispute arising out of them or the Services are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply. For any claim not subject to arbitration under Section 19, you and Chaos Audio consent to the exclusive jurisdiction and venue of the state and federal courts located in Bay County, Florida, and waive any objection based on lack of personal jurisdiction or forum non conveniens. This Section does not deprive you of the protection of mandatory consumer protection laws of the jurisdiction where you live.

21.2 Electronic communications and signatures

By using the Services, sending us email, or completing forms, you consent to receive communications from us electronically, and you agree that electronic agreements, notices, disclosures, and records satisfy any legal requirement that they be in writing. You consent to the use of electronic signatures and records for transactions initiated through the Services.

21.3 Accessibility

We want the Services to be usable by everyone, including people with disabilities, and we work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you have difficulty accessing any part of the Services, or suggestions for improving accessibility, email support@chaosaudio.com and we will make reasonable efforts to help and to address the issue.

21.4 Force majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, epidemics, government action, supply chain or component shortages, carrier delays, utility or telecommunications failures, and failures of third-party service providers.

21.5 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit permitted successors and assigns.

21.6 Severability, waiver, and interpretation

If any provision of these Terms is found unlawful, void, or unenforceable, it will be modified to the minimum extent necessary to be enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force. Our failure to enforce any provision is not a waiver of it. "Including" means "including without limitation." Headings are for convenience only. These Terms will not be construed against us on the ground that we drafted them.

21.7 No agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Chaos Audio.

21.8 Entire agreement

These Terms, together with the documents incorporated by reference in Section 1.1, are the entire agreement between you and Chaos Audio regarding the Services and supersede all prior agreements and understandings on that subject.

21.9 Contact

Chaos Audio LLC, 7543 Holley Circle, Panama City Beach, Florida 32408, United States. Email: support@chaosaudio.com. Copyright and DMCA matters: landon@chaosaudio.com. Developer matters: development@chaosaudio.com.

Copyright © 2026 Chaos Audio LLC. All rights reserved.