Change or cancel an order

By Landon McCoy · Updated September 10, 2026

Contact support as soon as possible with your order number and the change you need. Available options depend on the order’s status.

Request a change

  1. Email support@chaosaudio.com from the checkout email if possible.
  2. Include the order number and whether you need an address change, item change, or cancellation.
  3. Wait for confirmation; sending a request does not itself change an order already being processed or shipped.
Request an order change promptly. Identify the order: Use the order number and checkout email. Explain the change: Address, item, or cancellation request. Wait for confirmation: Support checks what the order status allows. Sending a request does not itself change an order already processing or shipped.
Sending a request does not itself change an order already processing or shipped. Open image at full size.

Returns and preorders

See the returns and cancellation policy for the applicable terms. Nimbus retail preorders and Kickstarter pledges may follow different processes; include the correct order/backer reference.

Still need a hand?

Email support@chaosaudio.com. We’re here to help.

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