Warranty and service support

By Landon McCoy · Updated September 10, 2026

Stratus and the current Nimbus offer include a one-year limited warranty. Coverage and exclusions are defined by the published warranty terms.

Read the terms

See the Chaos Audio Limited Warranty for eligibility, coverage, exclusions, and the claim process. This article is a guide to finding those terms.

Help us diagnose the issue. Gather details: Product, purchase record, symptoms. Contact support: Include photos and troubleshooting tried. Follow instructions: Confirm service steps before shipping. For coverage and exclusions, read the published Limited Warranty terms.
For coverage and exclusions, read the published Limited Warranty terms. Open image at full size.

Request service

Email support with the product, purchase record or order number, a description of the problem, and troubleshooting already tried. We can help determine the next step before you ship anything.

Accessories

Some accessories have product-specific coverage, including the cable warranty. See guitar cable warranty and the terms for your item.

Still need a hand?

Email support@chaosaudio.com. We’re here to help.

Related articles

Track an order and understand delivery timingUse the tracking link in your shipping confirmation. Dispatch time, carrier transit time, and preorder estimates are different stages.Shipping destinations, costs, and checkout paymentsEnter your delivery address at checkout to see the shipping options and payment methods available for your order.Change or cancel an orderContact support as soon as possible with your order number and the change you need. Available options depend on the order’s status.Store accounts, app accounts, and missing purchasesUse your store account for order history and your Chaos Audio app/FX Builder account for effects and presets.Returns, exchanges, and cancellationsReturns, Exchanges, and Cancellations Last updated August 20, 2026 Musicians are on our support team, and we want you to end up with gear you actually love. This page explains exac