Track an order and understand delivery timing

Use the tracking link in your shipping confirmation. Dispatch time, carrier transit time, and preorder estimates are different stages.

Track your shipment

1. Find your shipping confirmation and open its tracking link.
2. Check the carrier’s latest status. A created label may appear before the first carrier scan.
3. If you cannot find the email, check spam and your store account.
4. Contact support with your order number and checkout email if tracking remains unclear.

Understand the tracking status

• Label created: a shipping label exists; the carrier may not have scanned or collected the parcel yet.
• In transit: the parcel is moving through the carrier’s network.
• Out for delivery: the carrier has scheduled a local delivery attempt.
• Delivered: check the delivery location and any proof of delivery if you cannot find it.

When will it arrive?

Availability, processing, destination, and the carrier affect timing. Use the estimate on the product page and at checkout for your order rather than combining older fulfillment estimates from different articles. Nimbus preorders and Kickstarter have separate timelines.

Before reporting a missing delivery

Check the delivery address, carrier proof of delivery, household members, and any building reception or parcel area. Then send support the tracking number and status.

Typical in-stock Stratus timing

The current shipping policy says weekday orders placed before 2pm Central typically dispatch the same day; later orders typically dispatch the next business day. This applies to available stock, not a preorder’s release date.

The legacy Stratus delivery guide gives these planning estimates after shipment: continental US, 2–5 business days; Alaska, Hawaii, APO/FPO and PO boxes, 3–7 business days; Canada and international destinations, 6–14 business days plus customs time. These are estimates, not delivery guarantees. Your checkout offer and carrier tracking are the current references for your particular order. If you need a specific arrival date, ask support with your postcode and target date before ordering.