Repairs and opening your hardware

By Landon McCoy · Updated September 10, 2026

Contact support before opening Stratus or Nimbus or attempting a repair, so we can help diagnose the issue and explain service options.

Request help

Send your product, order details, symptoms, and any relevant photos to support@chaosaudio.com. Start with basic troubleshooting if the issue is no sound or noise.

Help us diagnose the issue. Gather details: Product, purchase record, symptoms. Contact support: Include photos and troubleshooting tried. Follow instructions: Confirm service steps before shipping. For coverage and exclusions, read the published Limited Warranty terms.
For coverage and exclusions, read the published Limited Warranty terms. Open image at full size.

Warranty and service

Coverage depends on the circumstances and the Limited Warranty. This help article does not replace those terms or declare that every disassembly automatically voids coverage.

Still need a hand?

Email support@chaosaudio.com. We’re here to help.

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