Store accounts, app accounts, and missing purchases

Use your store account for order history and your Chaos Audio app/FX Builder account for effects and presets.

Store account

Open chaosaudio.com and choose the account icon. Follow its sign-in or recovery instructions to view eligible order information.

Create an app account

If you are new to the Chaos Audio app, choose its sign-up option, enter your details, and complete any email verification requested. Signing into the Shopify store does not by itself sign you into the app. Where possible, use the same email you used at checkout so support can match purchases to the correct account.

App and FX Builder account

Use the same Chaos Audio account in the mobile app and FX Builder so your created effects and personal presets can appear in both workflows. TONE3000 authorization is separate.

A purchase or created effect is missing

1. Confirm which email/account you used for the purchase or creation.
2. Check that you are signed into that account in the app.
3. Refresh the library or use the account’s supported restore option.
4. Contact support with the order/effect details if it remains missing. Avoid buying it again before checking.

Manage your account in the app

The tutorial shows Settings → Account for account options, AI generation history, password changes, and requesting account deletion. Check that you have exported important presets before requesting deletion, and contact support if you need to understand the effect on your purchases or access.

On supported phones, Settings offers optional biometric sign-in such as Face ID or fingerprint recognition. Enable it only if you want to use your phone’s supported biometric login. The option and label depend on your device and app version.

Watch this task

From the Full Uncut Stratus Tutorial, recorded October 2, 2026. App screens and available controls can vary by version.

• Create or sign into an app account (7:07)
• Account options and biometric login (9:05)